Advanced Studies Certificate in Business Management

Training organized jointly with professors from the European Institute of Business in Paris. It is intended for managers and executives seeking to develop their business management skills.

Learning objectives

Master customer communication
Develop managerial leadership
Optimize stock management
Develop a commercial strategy
Manage teams and steer activities

Detailed program

Session 1 – Teleoperators: Communication techniques
Session 1 – Teleoperators: Customer relationship
Session 1 – Teleoperators: Multi-channel processing
Session 1 – Teleoperators: Marketing actions
Session 1 – Teleoperators: Prospecting
Session 2 – Supervisor: Manager's role
Session 2 – Supervisor: 5S method
Session 2 – Supervisor: Visual management
Session 2 – Supervisor: Team spirit
Session 2 – Supervisor: Team management
Session 3 – Stock Manager: Management concepts
Session 3 – Stock Manager: Supply chain
Session 3 – Stock Manager: Materials accounting
Session 3 – Stock Manager: Inventory management
Session 4 – Sales Management: Commercial strategy
Session 4 – Sales Management: Leadership
Session 4 – Sales Management: Cost reduction
Session 4 – Sales Management: Commercial finance

Target audience

Managers
Purchasing & Stock Managers
Supervisors and Teleoperators
Distribution professionals

Information

Duration: 4 days (4 sessions of 1 day each) + final assessment
Level: All levels
Format: In-person
Category: Management

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